Question 1

How does online tutoring work?

Accepted Answer

Our online tutoring sessions take place over a secure, interactive video platform with a shared whiteboard, screen sharing, and file upload capabilities. Your tutor will prepare a personalised lesson plan before each session, and you can ask questions, work through problems together in real time, and review recorded sessions afterwards. All you need is a computer or tablet with a stable internet connection.

Question 2

What curricula do you cover?

Accepted Answer

We offer tutoring across a wide range of international and national curricula including the International Baccalaureate (IB), A-Levels, IGCSE, and GCSE. We also provide specialist support for standardised test preparation including the SAT, ACT, and AP exams. Whether your child is following a UK, US, or international curriculum, we have experienced tutors who know the syllabus inside out.

Question 3

How much does tutoring cost?

Accepted Answer

Our rates vary depending on the subject, level, and tutor experience. Sessions typically start from £40–£60 per hour. We offer flexible packages—including weekly, bi-weekly, and intensive exam revision bundles—so you can find an option that fits your budget. Contact us for a personalised quote tailored to your child's needs.

Question 4

How are tutors vetted?

Accepted Answer

Every Roots Tutor Services tutor goes through a rigorous selection process. We verify academic qualifications, check relevant teaching or tutoring experience, conduct a live teaching demonstration, and run an enhanced DBS (or international equivalent) background check. Only around 15% of applicants are accepted, ensuring your child learns from the very best.

Question 5

Can I change my tutor?

Accepted Answer

Absolutely. We understand that the right tutor-student fit is essential for effective learning. If you feel the match isn't working, simply contact our team and we will pair your child with a different tutor at no extra cost. We want every student to feel comfortable and motivated in their lessons.

Question 6

How do I book a session?

Accepted Answer

Booking is easy. Fill out our online booking form with your child's subject, level, and preferred schedule. Our team will match you with a suitable tutor within 24 hours and arrange a free introductory consultation so you can discuss goals and expectations before committing. You can also call or email us directly if you prefer a more personal touch.

Question 7

What technology do I need?

Accepted Answer

You will need a computer, laptop, or tablet with a working webcam and microphone, plus a reliable internet connection (at least 5 Mbps recommended). We use a browser-based tutoring platform—no special software installation required. A graphics tablet or stylus is helpful for maths and science sessions but not essential.

Question 8

Do you offer group sessions?

Accepted Answer

Yes, we offer small group sessions for families or friends who want to learn together. Groups of 2–4 students can share a session at a reduced per-student rate, provided they are studying the same subject and at a similar level. Group sessions are a great way to stay motivated and make learning more collaborative. Contact us to discuss group booking options.

Question 9

Is there a free trial or introductory session?

Accepted Answer

Yes! We offer a free 20-minute introductory consultation for every new student. This session lets you meet your tutor, discuss learning goals, and experience our platform before making any commitment. It's a no-obligation way to see if Roots Tutor Services is the right fit for your family.

Question 10

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice if you need to cancel or reschedule a session. Cancellations made with 24+ hours' notice are fully refundable or can be rescheduled free of charge. Late cancellations (under 24 hours) may be charged at 50% of the session fee to compensate the tutor for their reserved time.

Frequently Asked Questions

Frequently Asked Questions