Privacy Policy
Last updated: 1 January 2026
1. Introduction
RootsTutorServices ("we", "us", or "our") is committed to protecting the privacy of our students, parents, tutors, and website visitors. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.
2. Information We Collect
We may collect the following types of information:
- Personal details: name, email address, phone number, and billing information when you register, book a session, or contact us.
- Student information: academic level, subjects of interest, and learning goals.
- Usage data: pages visited, time spent on site, browser type, device information, and IP address.
- Cookies & tracking: we use cookies and similar technologies to enhance your experience and analyse site traffic.
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our tutoring services.
- Match students with suitable tutors.
- Process bookings and payments.
- Send service-related communications (confirmations, scheduling updates, progress reports).
- Send marketing communications where you have opted in to receive them.
- Analyse website usage and improve our platform.
- Comply with legal obligations.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Tutors assigned to your sessions (limited to what is necessary for lesson delivery).
- Payment processors to handle transactions securely.
- Analytics and hosting providers who help us operate our platform.
- Law enforcement or regulatory bodies where required by law.
5. Data Retention
We retain personal data for as long as necessary to provide our services and fulfil the purposes described in this policy. When data is no longer needed, we securely delete or anonymise it.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and to withdraw consent at any time.
7. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
8. Cookies
Our website uses cookies to remember your preferences, understand how you use our site, and deliver relevant content. You can manage cookie preferences through your browser settings.
9. Children's Privacy
Our services are intended for students of all ages, but accounts and bookings must be made by a parent or legal guardian for users under 18. We take extra care to protect the data of minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at info@rootstutorservices.com.